General FAQ

General FAQ

What is a board-certified veterinary specialist?

In addition to completing undergraduate training and four years of veterinary school, board-certified veterinary specialists are similar to their human medical counterparts in that they have completed an internship and residency in their specialized field (an additional 3-5 years training). In addition to this extensive training, a board-certified veterinary specialist must pass rigorous examinations to achieve Diplomate status.

Why is my veterinarian referring my pet to a specialist?

Your pet’s primary care veterinarian may want assistance with a difficult problem concerning your pet. A specialist has specific training that allows in depth knowledge of unusual or complicated diseases in animals. They may also have diagnostic equipment that requires special training or is not generally used by your family veterinarian.

Do I have to have a referral?

A referral from your veterinarian is strongly recommended for our specialty services as we will need to collaborate with them regarding tests that have been performed or specific concerns that need to be addressed. A referral is not necessary if you are having an emergency. Our emergency service is available 24/7/365, with a doctor on duty at all times. If you are able to please call ahead so we can be prepared for your arrival. Know that we are here for you and your pet any hour of any day!

Are consultations with the specialists available prior to the initial exam?

The doctor is available to speak to your referring veterinarian prior to the appointment but without first examining the patient the specialist cannot answer specific questions regarding your pet.

Can my pet take medication or eat before the appointment?

Please give all medications as prescribed unless directed otherwise. Typically your pet may eat and drink normally, however, there may be some situations where fasting is required. You will be informed if fasting is necessary when the appointment is scheduled.

Will my pet be sedated during the appointment?

Sedation is typically only needed to complete certain specific tests or therapies and is not considered a routine part of an evaluation. If sedation is necessary this will be discussed with you in detail prior to being administered to your pet.

Can I stay with my pet during the evaluation?

Unfortunately, we cannot allow you to stay with your pet during procedures but we are extremely aware of the stress and anxiety your pet may feel at the veterinarian’s office. We treat your pet as if they were our own and make every effort to help them feel safe and comfortable.

Will my veterinarian receive a report?

Information will be periodically provided to your veterinarian while your pet is in our hospital and a detailed medical report will be faxed to them at the time of discharge.

Is follow-up care through the specialist or my veterinarian?

Depending on your pet’s condition, there may be recheck appointments with our specialists that are necessary to ensure the best therapy for your pet. Our specialists will address any issues that arise related to the condition your pet was referred for while your general veterinarian will continue all the routine veterinary care. Our specialists work as a team with your regular veterinarian to ensure the best possible care for your pet.

What method of payment do you accept?

Payment is due at the time of the appointment.

We accept cash, personal checks (driver’s license required) and all major credit cards. We also accept Care Credit which can be applied for prior to or during your appointment.

What is the Vet Care Foundation?

The Veterinary Care Foundation (VCF) is a 501(c)(3) charitable foundation that helps veterinary practices fund care for patients that otherwise are unable to afford it. 100% of all funds donated to the Veterinary Care Foundation go directly to the specified veterinary practice of your choosing. For more information please visit www.vetcarefoundation.org